Welcome to Canada Post Stamp®. Please review our shipping policies to understand how we process and deliver your order. Our goal is to ensure timely, reliable delivery and to address any issues should they arise.

1. Order Processing

  • Order Confirmation: We ship on business days, typically within 1 business day after payment confirmation and order verification.
  • Order Verification: We may contact you to confirm order details (address, quantity, special instructions) before shipping.

2. Primary Shipping Method

  • Carrier: Most orders are sent via Canada Post Expedited Parcel™ or Lettermail, depending on size.
  • Transit Time: Estimated 2–5 business days within Canada.
  • Delays: Severe weather, natural disasters, or statutory holidays can extend delivery times.

3. Special Warehouse Transfers

  • Inter‑Warehouse Transfers: If an item is out of stock at our primary facility, we will dispatch from an alternate warehouse.
  • Processing Time: 2–3 business days to prepare for shipment.
  • Extended Transit: 7–12 business days expected transit after shipping from the secondary warehouse.
  • Notification: We will contact you with updated timing and tracking information.

4. Weekends & Holidays

  • Shipping Schedule: We do not ship on Saturdays, Sundays, or Canadian statutory holidays.
  • Processing Pause: Orders received on non‑business days will begin processing the next business day.

5. Tracking & Monitoring

  • Tracking Number: Provided via email immediately after shipment.
  • Monitoring: We continually monitor tracking status. If your package is not scanned in by Canada Post within 7 days or if delivery fails due to a Canada Post error (e.g., mis‑scan, lost in transit), we will initiate a reshipment immediately at no additional cost.

6. Delivery Exceptions & Reshipment

  • Canada Post Delays or Errors: In the event of non‑arrival, lost packages, or delivery failures caused by the postal service, we will:
    • Open an inquiry with Canada Post on your behalf.
    • If the package remains undelivered or confirmed lost beyond the normal transit window, we will ship a replacement order at no charge.
  • Reshipment Triggers:
    • No Canada Post scan in 7 business days after shipment.
    • Delivery not completed 10 days past original estimated arrival.
    • Canada Post‑confirmed misdelivery or return to sender.

7. Customer Responsibilities

  • Accurate Address: Ensure your shipping address is correct. We are not responsible for undeliverable packages due to incorrect address information.
  • Access to Carrier Notices: Review Canada Post delivery attempts or notices. If local pickup or address verification is required, follow Canada Post instructions promptly.

8. Contacting Us

For any shipping‑related questions or to report a delivery issue, please email our Support Team at su*****@*************mp.com or call Canada Post at 1‑866‑607‑6301 (Mon–Fri, 9 am–5 pm ET).